Building products that solve real problems and scale.
Cross-industry Product Manager with 9+ years across enterprise B2B SaaS, payments, insurtech, healthcare, pharmaceutical technology, cybersecurity and e-commerce, currently pursuing a Master of Engineering Management at Stevens Institute of Technology. I turn customer needs and business strategy into OKR-driven roadmaps and shipped products serving 1 million+ global users, using AI where it creates meaningful value.
Currently
MS @ Stevens Institute
0+
Years in Product
0M+
Users Served
0
Product Domains
0+
Global Enterprise Clients
Enterprise products, real impact
A selection of platforms I've helped shape from discovery to launch across regulated industries.
Bluestream 2.0
Modernized a global embedded-insurance platform serving Fortune 500 automotive clients (Tesla, BMW, Mercedes-Benz, Porsche), removing engineering as the bottleneck to growth.
+35%
Platform adoption
+50%
Operational efficiency
Javelin Product Suite
Scaled commercial excellence across three enterprise SaaS products with 1 million+ global users by reorganizing the roadmap around reducing customer effort, not adding features.
1M+
Global users
95%
Customer retention
Cedar EHR
Modernized clinical workflows and revenue cycle management through an interoperable, HIPAA-compliant EHR platform, lifting claim approval rates by improving upstream data quality.
82%
Claim approval (from 61%)
500+
Clinical staff served
Latest AI experiments for the enterprise
Copilots, agents and assistants built to remove real friction in regulated workflows.
AI-Powered Fraud Detection System
Problem. Financial compliance teams need explainable, high-accuracy fraud signals across 284,807 transactions.
Solution. Led model selection across 8 classifiers with SHAP explainability, reaching 99.2% detection accuracy.
SmartCart Recommendation DSS
Problem. E-commerce recommendations must balance five weighted, non-linear customer criteria.
Solution. MAUT-based decision support system with scenario analysis, sensitivity testing and a GTM pitch.
CreatorPulse
Problem. Creators need a clearer way to turn fragmented performance signals into useful decisions.
Solution. Product concept focused on making creator insights easier to understand and act on.
A full-stack product skill set
From discovery and strategy to delivery and AI: the range enterprise products demand.
Product Management
- Product Vision & Strategy
- Product Roadmap
- OKRs & Key Results
- Success Metrics & KPIs
- Feature Prioritization (RICE, MoSCoW, ICE)
- Tradeoff Analysis
- Customer Needs Analysis
- Competitive Market Analysis
- Product Discovery
- User Research
- JTBD
- Customer Journey Mapping
- Persona Development
- A/B Testing
- MVP Definition
- Go-to-Market Strategy
- Release Planning
- PRD / BRD / FRD
- Sprint Planning
- Backlog Refinement
- UAT
- Agile / Scrum
Analytics & Data
- SQL
- Python
- Power BI
- Excel
- QlikSense
- Google Analytics (GA4)
- Product Usage & Adoption Metrics
- Amplitude (familiar)
- Mixpanel (familiar)
AI Product Management
- AI Product Strategy
- Machine Learning Concepts
- Generative AI Applications
- Responsible AI
- Explainability (SHAP)
- AI Evaluations
- Prompt Engineering
- Context Engineering
- RAG
- Vector Databases
- MCP (Model Context Protocol)
- Multi-Agent Orchestration
Design & Prototyping
- Figma
- Lovable
- Framer
- Sketch
- Wireframing
- Prototyping
- Design Iteration
- Design Thinking
Tools & Platforms
- Azure DevOps (ADO)
- Microsoft Azure (AZ-900)
- AWS
- JIRA
- Confluence
- Camunda BPMN
- Mural
- Miro
- Notion
- Trello
- Microsoft 365 (Excel, PowerPoint)
- SQL Server
- MongoDB
- REST API Concepts
Domain Knowledge
- US Healthcare (FHIR, HL7, HIPAA, ICD-10)
- Payments
- Insurtech
- Pharmaceutical Technology
- B2B SaaS
- E-commerce
- Cybersecurity
The best enterprise product decisions are often the ones customers never notice. I start with the real job-to-be-done, attack the structural constraint rather than the loudest feature request, and use AI where it removes friction, not where it looks impressive. Strategy without delivery is a slide; delivery without strategy is busywork. My job is to hold both.
Harshal Borole
Trusted by product & engineering leaders
"Harshal reframed 'make workflows nicer' into 'remove engineering as the bottleneck to growth'; that clarity changed what our platform could sell."
Program Stakeholder
Marsh McLennan · Insurtech
"He consistently chose reducing customer effort over shipping more features. Our retention and roadmap discipline both improved."
Customer Success Lead
ZS Associates · Pharma
"One of the few PMs who can go from clinician interviews to a shipped, HIPAA-compliant workflow without losing the thread."
Delivery Lead
Cedar EHR · Healthcare
Looking for a PM who can turn customer needs into measurable product outcomes?
I'm open to Product Manager roles across platforms, payments, SaaS, healthcare, AI-enabled products and other technology domains. Let's talk.